Commerce journey
Map customer-facing steps from product discovery through payment and order follow-up.
DIGITAL COMMERCE
Commerce Infrastructure
Connect storefront, checkout, payments and operational workflows across digital commerce.
Bring the systems around a commerce journey into a more connected operating model. Coordinate storefront events, checkout, payment decisions and post-payment activity while keeping ownership clear across teams.
CONCEPT PREVIEWPAYMENT WORKFLOW
CUSTOMER JOURNEY
STORE01
ORDER02
PAYMENT03
FULFILLMENT04
OPERATIONS CONTEXT
CUSTOMERTRANSACTIONSUPPORT
CONFIGURABLE FLOWNOT LIVE SERVICE DATA
CORE CAPABILITIES
Connect the commerce journey
Bring order, payment and post-payment context together across systems.
Connected workflows
Keep commerce events and payment operations aligned across the customer lifecycle.
Operational context
Make order and payment details easier to review across the teams involved.
Composable foundation
Organize integrations around the commerce systems and processes your business already uses.
WHERE IT FITS
For connected digital commerce
Map the systems and teams that own each step before choosing an integration shape.
- 01Online businesses coordinating commerce systems
- 02Platforms serving multiple merchants or brands
- 03Teams connecting product, payment and support operations
WORKFLOW
Follow an order through commerce
Connect the customer-facing journey with the operational work behind it.
01
Storefront
A customer discovers products through a digital commerce experience.
02
Checkout
The order and payment details are assembled into a checkout journey.
03
Payment
The payment workflow processes the customer’s selected option.
04
Operations
Order, payment and support context remain connected for follow-up.
NEXT STEP
Talk to our teamMap the payment workflow your business needs.
Share your current payment use case and discuss how an integration could be shaped.